Legal

Refund Policy

Last updated: September 24, 2026

We want you to be satisfied with KeenTech Solutions. This Refund Policy explains when refunds are available and how to request one. All payments are processed by Paddle, our merchant of record, who issues approved refunds.

1. Monthly Subscriptions (Management & Voice AI Plans)

• 14-day money-back: If you cancel a new monthly subscription within 14 days of the initial charge and no significant work or usage has occurred, you may request a full refund.
• Free-build care plans: Because the build is delivered up front, care plans that come with a free build are not covered by the 14-day money-back. The early cancellation terms in our Terms of Service apply instead, and an early cancellation never costs more than the build fee we waived.
• After 14 days: Subscriptions are non-refundable for the current billing period. You can cancel a month-to-month plan at any time to prevent the next renewal; service continues until the end of the paid period. Care plans that come with a free build have a 12-month minimum term (see our Terms of Service).
• Voice AI overage: Per-minute overage charges are non-refundable once the calls have been delivered.

2. One-Time Build Projects

• Before work begins: If you cancel before kickoff, you'll receive a full refund minus any third-party costs already incurred (domain, license fees, etc.).
• During the project: Refunds are pro-rated based on work completed. Milestones already delivered and accepted are non-refundable.
• After delivery: Once a project has been delivered and approved, the build fee is non-refundable. Bug fixes within the agreed warranty window are covered free of charge.

3. How to Request a Refund

Send your order ID (from your Paddle receipt), the service in question, and the reason for your request through the contact form, or call (308) 280-3368. We respond within 3 business days. Approved refunds are issued by Paddle to your original payment method within 5–10 business days.

4. Chargebacks

Please contact us before initiating a chargeback. We're happy to work through any billing issue directly and resolve it quickly.

5. Exceptions

Custom enterprise engagements with a signed scope agreement follow the refund terms in that agreement, which supersede this policy.

6. Contact

KeenTech Solutions — Sidney, Nebraska, USA. Contact form: keentech.tech/#contact. Phone: (308) 280-3368.